Return and Refund Policy

 

  • Please check your order when it arrives, make a video of unwrapping and let us know if defective within 24 hours of receiving the product.
  • Due to the time and care that goes into each product, we are unable to issue refunds on orders. However, we do provide a refund only in the form of “GIFT CARD” with a validity of 6 months for manufacturing defects (Final decision rights are reserved by BONGONIKETAN for declaring defects since all products are carefully inspected before dispatching)
  • Item must be unworn, unused and fresh as new, with tags still attached and in original packing in order to be eligible for a gift card.
  • Refunds will not be accepted for Customised Products, Fall and Pico done on Saree, Handicrafts, Products purchased during Sale, Damaged product during shipping.
  • Refunds are issued and not issued only after careful examination of the product once the product has been shipped/ returned back to us. (Shipping cost from the customer and if exchanged, reshipping cost has to be borne by the customer)
  • If we cancel a prepaid order, a refund will be credited to the customer’s bank account within 7-10 working days of the order cancellation date.